When I walked in at 8:00 this morning, there was only one lady in the office doing all the phone answering, people checking in, etc. I asked her about talking to the head doctor or the office manager and she said I might get to talk to the office manager if she had time. Coop’s appointment went well, and I proceeded to the “pay us now please” window. There was another lady at the window, and she helped me with my transaction. Then I caught the eye of the first lady and asked who I was supposed to talk to, because I was done with my appointment. She told me the office manager had received my request and would call me later today.
Then! The lady who took my payment said, “Oh hai I’m the office manager! The doctor left you a message indicating you should call back and leave a more detailed message.” First: REALLY? You two were going to send me on my way after being helped by the woman that was too busy to talk to me? REALLY?! That is shenanigans. The office manager seemed irritated at the prospect of dealing with me. ANNOYED. I have been with this practice for almost a year and have not had one bad thing to say about it. NONE. I’m not sure where she got the idea that being visibly annoyed would be the best way to address my concerns. Second: The voicemail I listened to and IS STILL ON MY PHONE said to call back and talk to the office manager or the head doctor. It said nothing of leaving more information. WHAT THE FUCK PEOPLE WITH YOUR COMMUNICATION ISSUES OF WHICH I HAVE NONE EVER. (Shudders at sight of phone)
I very briefly outlined the problem: I was at the office to have Egg’s ears checked and was seen by Geraldine. I mentioned I was exhausted because Egg hadn’t slept through the night in three months and while Coop wasn’t expected to sleep through the night due to his nursing baby status, Egg normally sleeps through the night. Geraldine tells me babies should be night weaned at ten pounds. This is not correct! I was worried Geraldine would give this advice to new and/or inexperienced mothers and compromise their ability to breastfeed.
The office manager said I probably misunderstood Geraldine, she likely said ten months. I said (emphatically but not loudly) “No, she clearly said ten pounds and she claimed it was not an age but a weight that indicated night weaning. Night weaning a baby this early would likely result in an a failure to thrive and ending breastfeeding.” THEN the office manager said Geraldine probably MEANT ten months. And I protested and she continued to say Geraldine meant ten months, and she would talk to her about it. Not “educate” or “enlighten” but “let her know that she was misunderstood by the crazy breastfeeding lady.”
Overall take home of the conversation: Either I misheard or Geraldine misspoke. *AHEM* This is where I congratulate myself for not typing this whole post in CAPS LOCK. Because I want to so badly. And now I need to speak with the doctor, because there are now TWO members of her staff that need to be further educated before dealing with the public in any capacity.