This is my thinking face.
When I walked in at 8:00 this morning, there was only one lady in the office doing all the phone answering, people checking in, etc. I asked her about talking to the head doctor or the office manager and she said I might get to talk to the office manager if she had time. Coop’s appointment went well, and I proceeded to the “pay us now please” window. There was another lady at the window, and she helped me with my transaction. Then I caught the eye of the first lady and asked who I was supposed to talk to, because I was done with my appointment. She told me the office manager had received my request and would call me later today.
Then! The lady who took my payment said, “Oh hai I’m the office manager! The doctor left you a message indicating you should call back and leave a more detailed message.” First: REALLY? You two were going to send me on my way after being helped by the woman that was too busy to talk to me? REALLY?! That is shenanigans. The office manager seemed irritated at the prospect of dealing with me. ANNOYED. I have been with this practice for almost a year and have not had one bad thing to say about it. NONE. I’m not sure where she got the idea that being visibly annoyed would be the best way to address my concerns. Second: The voicemail I listened to and IS STILL ON MY PHONE said to call back and talk to the office manager or the head doctor. It said nothing of leaving more information. WHAT THE FUCK PEOPLE WITH YOUR COMMUNICATION ISSUES OF WHICH I HAVE NONE EVER. (Shudders at sight of phone)
I very briefly outlined the problem: I was at the office to have Egg’s ears checked and was seen by Geraldine. I mentioned I was exhausted because Egg hadn’t slept through the night in three months and while Coop wasn’t expected to sleep through the night due to his nursing baby status, Egg normally sleeps through the night. Geraldine tells me babies should be night weaned at ten pounds. This is not correct! I was worried Geraldine would give this advice to new and/or inexperienced mothers and compromise their ability to breastfeed.
The office manager said I probably misunderstood Geraldine, she likely said ten months. I said (emphatically but not loudly) “No, she clearly said ten pounds and she claimed it was not an age but a weight that indicated night weaning. Night weaning a baby this early would likely result in an a failure to thrive and ending breastfeeding.” THEN the office manager said Geraldine probably MEANT ten months. And I protested and she continued to say Geraldine meant ten months, and she would talk to her about it. Not “educate” or “enlighten” but “let her know that she was misunderstood by the crazy breastfeeding lady.”
Overall take home of the conversation: Either I misheard or Geraldine misspoke. *AHEM* This is where I congratulate myself for not typing this whole post in CAPS LOCK. Because I want to so badly. And now I need to speak with the doctor, because there are now TWO members of her staff that need to be further educated before dealing with the public in any capacity.
Lol at Chicken’s comment. I’d take it up higher as well. These people all fall under my newly created and favorite diagnosis of TSTL (to stupid to live).
Yeah, I vote taking it up the chain to the head doctor (I find it weird that your options were either a medical professional or an administrative professional. If your concern is about medical advice, why would they send you to the office manager in the first place??) Maybe if you call ahead you can schedule a time to speak with him/her when you’ll be there next, rather than hope somebody can squeeze you in. Or ask for an email address
I’d much rather email my concerns (and then have something in writing to refer to later if they try to say, “Oh, no, you must have just misunderstood . . . “) than try to express myself on the phone (while babies are running amuck and trying to climb onto counters and dive off to their death). So if they won’t see you in person, I’d vote for that as a second best option! 
KUDOS TO YOU FOR FOLLOWING THROUGH! It would have been much simpler to complain and walk away, you’re a rock star!
Ugh. That’s ridiculous.
oh and sorry for the comment diarrhea but I forgot: I think I would be most pissed off about the You’re Just a Dumb Forgetful Mommy attitude. Like wtf?
Oh I don’t think I ever shared this gem of information, as told to me by my then MIL. I should stop nursing after four months because my milk would not be nutritious enough (watery is the term she used). She was sooooo fucking eager to start feeding my firstborn (their 1st grandkid) baby cereal and mashed fruit. I was still uncertain about all kinds of stuff at that time and easier swayed than later on. We kept nursing until he was 8 months, started the rice cereal around 4 months. My earth mommy-ness hadn’t kicked in yet but by baby number two it was in full gear. Nursed him for about 18 months to their horror lol!
*she was 8 months not a ‘he”
Seriously, Geraldine and Ms. Office Manager? Y’all are dumb cunts. Seriously? I’m FIFTEEN and I know more about breastfeeding than you stupid twats. *sigh* people these days.
I tend to get more into arguments with other women than men, especially those who are set in their (wrong) ways and think they’re always right. sigh indeed
Oh. Em. Gee.
Take it up the chain, Sam. Start with Geraldine and her misinformation, then follow up with the office manager and her misinformation, and end with the office staff lying to you and attempting to get you out of the office before you chatted with the office manager – in an obvious attempt to not discuss your concerns at all. Does that mean your concerns are not important or valid? Maybe you need to talk to a patient advocate.
*sigh*